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our privacy policy

Privacy Policy

Introduction
This Privacy Policy describes how our choice and its affiliates (collectively “our choice, we, our, us”)
collect, use, share, protect or otherwise process your information/ personal data through our website
www.zivalondon.co.uk (hereinafter referred to as Platform). Please note that you may be able to browse
certain sections of the Platform without registering with us.We do not offer any product/service under
this Platform outside India and your personal data will primarily be stored and processed in India. By
visiting this Platform, providing your information or availing any product/service offered on the
Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms
of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of
India including but not limited to the laws applicable to data protection and privacy. If you do not agree
please do not use or access our Platform.
Collection-We collect your personal data when you use our Platform, services or otherwise interact with
us during the course of our relationship.and related information provided from time to time. Some of the
information that we may collect includes but is not limited to personal data / information provided to us
during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile
number, email IDand/or any such information shared as proof of identity or address. Some of the
sensitive personal data may be collected with your consent, such as your bank account or credit or debit
card or other payment instrument information or biometric information such as your facial features or
physiological information (in order to enable use of certain features when opted for, available on the
Platform) etc all of the above being in accordance with applicable law(s) You always have the option to
not provide information, by choosing not to use a particular service or feature on the Platform. We may
track your behaviour, preferences, and other information that you choose to provide on our Platform.
This information is compiled and analysed on an aggregated basis. We will also collect your information
related to your transactions on Platform and such third-party business partner platforms. When such a
third-party business partner collects your personal data directly from you, you will be governed by their
privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or
the content of their privacy policies, and we request you to read their privacy policies prior to disclosing
any information. If you receive an email, a call from a person/association claiming to be our choice
seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we
request you to never provide such information. If you have already revealed such information, report it
immediately to an appropriate law enforcement agency.
Usage- We use personal data to provide the services you request. To the extent we use your personal data
to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to
assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to
resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,
and updates; customise your experience; detect and protect us against error, fraud and other criminal
activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as
otherwise described to you at the time of collection of information. You understand that your access to
these products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our other corporate
entities, and affiliates to provide you access to the services and products offered by them. These entities
and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may
disclose personal data to third parties such as sellers, business partners, third party service providers
including logistics partners, prepaid payment instrument issuers, third-party reward programs and other
payment opted by you. These disclosure may be required for us to provide you access to our services and
products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate
our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal
activities related to our services. We may disclose personal and sensitive personal data to government
agencies or other authorised law enforcement agencies if required to do so by law or in the good faith
belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal data to law enforcement offices, third party rights owners, or others in
the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy
Policy; respond to claims that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or
misuse we adopt reasonable security practices and procedures. Once your information is in our
possession or whenever you access your account information, we adhere to our security guidelines to
protect it against unauthorised access and offer the use of a secure server. However, the transmission of
information is not completely secure for reasons beyond our control. By using the Platform, the users
accept the security implications of data transmission over the internet and the World Wide Web which
cannot always be guaranteed as completely secure, and therefore, there would always remain certain
inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login
and password records for their account.
Data Deletion and Retention- You have an option to delete your account by visiting your profile and
settings on our Platform , this action would result in you losing all information related to your account.
You may also write to us at the contact information provided below to assist you with these requests. We
may in event of any pending grievance, claims, pending shipments or any other services we may refuse
or delay deletion of the account. Once the account is deleted, you will lose access to the account. We
retain your personal data information for a period no longer than is required for the purpose for which it
was collected or as required under any applicable law. However, we may retain data related to you if we
believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may
continue to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through the functionalities
provided on the Platform.
Consent- By visiting our Platform or by providing your information, you consent to the collection, use,
storage, disclosure and otherwise processing of your information on the Platform in accordance with this
Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you
have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal data over the Platform or any partner platforms or establishments,
consent to us (including our other corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to contact you through SMS, instant
messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option
to withdraw your consent that you have already provided by writing to the Grievance Officer at the
contact information provided below. Please mention “Withdrawal of consent for processing personal
data” in your subject line of your communication. We may verify such requests before acting on our
request. However, please note that your withdrawal of consent will not be retrospective and will be in
accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw
consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our
services for which we consider such information to be necessary.
Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may
update this Privacy Policy to reflect changes to our information practices. We may alert / notify you
about the significant changes to the Privacy Policy, in the manner as may be required under applicable
laws.
Grievance Officer
Insert Name of the Office:
Designation:
Insert Name and Address of the Company:
Contact us:
Phone: Time: Monday – Friday(9:00 – 18:00)

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ZIVA London’s Terms of Use

By accessing this Website, you agree to be bound by the Terms of Use set forth herein. If there is anything you do not understand please email your enquiry to info@zivalondon.com. If at any time you do not agree to these Terms of Use, please do not use this Website, purchase any products from this Website, or provide any personal information through this Website. 

DESCRIPTION OF THE WEBSITE 

– The Website displays information about ZIVA London’s products, history, company, and other information. 

– You may also make purchases through the Website of certain ZIVA London products. When you purchase any products through the Website, ZIVA London will collect your name, address, and certain other information, and if you set up an account with ZIVA London, you will need to choose a password to access the e-commerce portion of the Website and make purchases, or you can choose to purchase items as a guest. 

PRIVACY POLICY 

– All information you submit to zivalondon.com or that is gathered by a “cookie” during your visit is used strictly by ZIVA London to maintain a record of your purchases and for promotional reasons.

– We do not sell, rent, or trade your information to any third party. – In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, so you don’t need to re-register with us every time you visit our website. 

– Your personal information will be safe at zivalondon.com. Under no circumstances will we disclose or share your information with any unauthorized third party. 

**Klarna Privacy** 

In order to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and tailor them for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection laws and in accordance with Klarna’s privacy policy. 

**INTELLECTUAL PROPERTY USE AND OWNERSHIP** 

– You acknowledge and agree that all Marks, copyrights, and all other intellectual property rights in and to all material or content contained within and supplied by ZIVA London as part of the Website shall remain at all times vested in ZIVA London. Nothing herein shall be construed as giving you or any other person or entity any ownership rights in or to the Marks or any other intellectual property; all such rights being owned exclusively by ZIVA London. 

– All materials and content contained within the Website, including but not limited to the text, graphics, logos, button icons, images, and articles appearing on the Website, are owned by ZIVA London or are used by ZIVA London with permission. 

**COOKIE POLICY** 

– ZIVA London places cookies onto customers’ computers and mobile devices. 

– This is a standard practice of all online businesses. Cookies are an integral part of assisting ZIVA London in providing a high-quality online shopping experience to all customers. 

– With cookies enabled, ZIVA London can determine the buying and browsing behavior of all customers. By browsing ZIVA London, clients consent to the placement of cookies on their computer. 

– All our customers can disable cookies from their browser if they prefer. 

**KLARNA** 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: 

– Pay in 3 – Pay Later Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with Klarna’s privacy statement. 

**SHIPMENT, CUSTOMS, DUTIES AND TAXES** 

– All products purchased from ZIVA London are made pursuant to a shipment contract. 

– This means the risk of loss and title for such items pass to the buyer upon our delivery to the carrier. 

– The use of the ZIVA London site is intended only for people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts. 

– ZIVA London offers worldwide shipping. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country. 

– Purchased goods may be subject to import taxes, customs duties, and fees levied by the destination country or state. – The recipient specified on the delivery address may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. 

– Additional charges for customs clearance must be borne by the recipient specified on the delivery address. ZIVA London has no control over these charges and cannot predict what they may be. 

– It is the responsibility of the customer to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our delivery estimates. 

**DISCLAIMER AND LIMITATION OF LIABILITY** 

– ZIVA London strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product. 

– However, ZIVA London does not warrant that product descriptions, pictures, or any other content of ZIVA London is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur. 

**RETURNS** 

– If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. 

– You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. 

**EMAIL NEWSLETTER** 

– If you sign up to our newsletter, we may use your email address to send you information about products or services. – You can opt-out of these at any point, and you can ask for personal data to stop being recorded at any time. 

**SOCIAL MEDIA COMPETITION TERMS AND CONDITIONS** 

1. The promoter is: Portobello International Ltd whose registered office is at Unit DA2, First Floor, Sutherland House, Sutherland Road, Walthamstow, London E17 6BU. 

2. The competition is open to residents of countries that ZIVA London currently ships to, aged 18 years or over, except employees of Binay International Ltd, their close relatives, and anyone otherwise connected with the organization or judging of the competition. 

3. There is no entry fee and no purchase necessary to enter this competition. 

4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 

5. Route to entry for the competition and details of how to enter are via the brand Instagram page, with the handle @zivalondon. 

6. The competition will be shared exclusively on the Instagram social media platform. 

7. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. 

8. Closing date for entry will be 12th of March 2020, 23:59 GMT. After this date, no further entries to the competition will be permitted. 

9. No responsibility can be accepted for entries not received for whatever reason. 

10. The rules of the competition and how to enter are as follows: Each individual should use their Instagram account to follow @zivalondon, and comment under the post announcing the competition, tagging two of their friends in the comment. 

11. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation, or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. 

12. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 

13. The prize is as follows: One gift card worth £100 to be used on the ZIVA London e-shop exclusively (no in-store use of the gift card is possible). The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice. 

14. Winners will be chosen via a randomized pick by the Promoter, among the entries that are eligible as per the competition instructions outlined above. 

15. The winner will be notified by email and/or DM on Instagram within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 

16. The promoter will notify the winner when and where the prize can be collected/delivered. 

17. The promoter’s decision in respect of all matters to do with the competition will be final, and no correspondence will be entered into. 

18. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 

19. The competition and these terms and conditions will be governed by UK law, and any disputes will be subject to the exclusive jurisdiction of the courts of England. 

20. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current EU data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. 

21. The winner’s name will be available within 2 days after the closing date. 

22 . Entry into the competition will be deemed as acceptance of these terms and conditions.

ZIVA London’s Privacy Policy

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